Frequently Asked Questions (FAQ)

Pricing depends on several factors, including:
Quantity
Garment type
Printing method
Number of print locations
Artwork complexity
Contact us for a free quotation.

Yes. We provide free, no-obligation quotations based on your project requirements.

Our minimum order quantity depends on the product and printing method. Some items can start from as few as 20 pieces, while others may require higher quantities. Contact us for a recommendation based on your project.

Yes. You can mix different sizes within the same design and order quantity.

Yes. Depending on the product, you may mix colours, subject to stock availability and minimum quantity requirements.

Absolutely. We keep your artwork on file, making future repeat orders faster and more consistent.

Yes. Our in-house design team can assist you in creating professional artwork that matches your brand identity and printing requirements.

Yes. We provide complimentary design consultation and product recommendations before production begins.

Vector files such as AI, EPS, or PDF are preferred. However, we can also work with PNG, JPEG, PSD, or other common formats and advise if improvements are needed.

The best method depends on your design, quantity, fabric, and budget.
We offer:
Silkscreen Printing
DTF (Direct to Film)
Heat Transfer
Embroidery
Sublimation
UV Printing (selected products)

Our team will recommend the most suitable option.

Embroidery and silkscreen printing generally provide the best durability. The ideal method depends on your garment, artwork, and intended use.

Yes. We can produce vibrant full-colour artwork using DTF, digital printing, or sublimation, depending on the product.

Production usually takes 7–14 working days after artwork approval and deposit payment. Larger or more complex orders may require additional time.

Yes. We offer expedited production for urgent projects, subject to production capacity and material availability.

Depending on the project, we can provide a digital mock-up, physical sample, or pre-production sample for approval.

We supply a wide range of custom products including:
Corporate uniforms
Polo shirts
T-shirts
Jackets
Hoodies
Caps
Tote bags
Water bottles
Lanyards
Notebooks
Gift sets
Event merchandise
Promotional products

Yes. Through our sourcing network in Malaysia and overseas, we can help source custom products that meet your requirements.

Yes. We deliver nationwide, including Johor Bahru, Kuala Lumpur, Penang, Sabah, and Sarawak.

Yes. We regularly supply corporate apparel and merchandise to businesses in Singapore.

Yes. We can arrange international shipping for selected products.

Every order undergoes quality checks throughout production, including artwork verification, colour consistency, printing accuracy, and final inspection before delivery.

Yes. We can show previous samples or arrange physical samples depending on the product.

Yes. We regularly handle large corporate orders and can manage bulk production while maintaining consistent quality.

Yes. We provide complete event merchandise solutions, including apparel, gifts, giveaways, and promotional items.

Absolutely. Based on your budget, audience, and event objectives, we'll recommend products that best suit your needs.

We provide complete custom apparel and merchandise solutions, including design consultation, sourcing, printing, embroidery, packaging, and delivery. Whether you need corporate uniforms, event T-shirts, promotional merchandise, or retail apparel, we manage the entire process from concept to completion.

Our production and operations are based in Johor Bahru, Malaysia. We serve customers throughout Malaysia and also supply businesses in Singapore.

Yes. We work with startups, SMEs, schools, event organisers, government agencies, and multinational companies. Every project receives the same level of attention regardless of size.

Customers choose Mack Design because we offer:
One-stop custom apparel and merchandise solutions
Experienced in-house design support
Multiple printing techniques
Quality materials
Reliable production timelines
Nationwide delivery
Singapore supply experience
Friendly customer service
Competitive pricing
End-to-end project management